We want you to be completely satisfied with your purchase. If you change your mind, our policy is designed to be fair and transparent:

• 14-Day Change of Mind: Under UK Consumer Contracts Regulations, you have 14 days from the day you receive your goods to notify us of a return for a full refund or exchange.
• Condition of Returns: To receive a full refund, devices must be returned in “As New” condition. This means the original packaging must be intact, and the device must be free of physical damage, iCloud/Google account locks, or passwords.
• SIM-Only Cancellations: If you have activated a SIM card and wish to cancel within the 14-day period, you may be charged for any pro-rata usage (calls, data, or texts) incurred before the cancellation was processed.
• Faulty Items: If your device develops a technical fault within the first 30 days, you are entitled to a repair, replacement, or full refund. After 30 days, the item will be covered under the manufacturer’s warranty.
• Refund Timeline: Once our London warehouse inspects the returned item, refunds are processed back to the original payment method within 5–7 working days.